Privacy Policy

Introduction

Welcome to Symcom Marine. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage with our products and services related to marine automation, navigation, and communication systems. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

a. Personal Information
When you contact us or submit a service request form, we may collect:

• Full name
• Email address
• Phone number
• Company or vessel name
• Port of call or service location
• Equipment details or service requirements

b. Technical Information
Automatically collected when you visit our website:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website URLs

c. Cookies and Tracking Technologies
We use cookies to improve website functionality, analyze traffic, and enhance your browsing experience. You may choose to disable cookies through your browser settings.

How We Use Your Information

• Respond to inquiries, service requests, and quotations
• Provide support for marine automation and navigation systems
• Improve our website, services, and customer experience
• Send updates, technical bulletins, or product announcements
• Maintain internal records and compliance requirements

Sharing of Information

We do not sell or rent your personal information. We may share data only with:

• Authorized service partners, technicians, or vendors assisting in your requested service
• Shipping or logistics partners (for spare parts delivery)
• Legal authorities when required by applicable law

All third-party partners are bound by confidentiality and data protection agreements.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive for full security, no online transmission can be guaranteed 100% secure.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law or regulation.

Your Rights

Depending on your location, you may have the right to:

• Access and review your stored data
• Request corrections or deletion of your data
• Withdraw consent to marketing communications

Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their policies when visiting them.

Updates to This Policy

Symcom Marine may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact:

Symcom Marine
Marine Navigation & Communication Solutions
📧 info@symcommarine.com
🌐 www.symcommarine.com
📍 Office No. 10, DY-45 Al Jadaf Yard, Dubai, UAE
P.O. Box 121650